Leadership between uncertainty and opportunities
The world that we knew has changed. Governments around the world are telling us that the best way to protect ourselves and others is to stay at home. In the blink of an eye, our homes have become the centre of our world and a boundary to our social and professional lives. Yet, we remain connected across these boundaries. Information and communication technologies have allowed users to transcend the constraints of physical separation leading to what has been defined as the death of distance.
The true cost of retention
In recent years companies have begun to realise the importance of employee retention. Just as in the customer’s experience, the employee’s experience is fundamental to retention, improving performance, and attracting new talents. Within this competitive scenario, employees are becoming more and more empowered and the psychological contract between employer and employee has fundamentally changed.